* For companies which created their profile after September 7th 2026, or manually migrated to new setting
Where to find it
Company invoices: Settings → POS → VAT settings
Personal invoices (individual issuers): My sales → VAT settings
Each invoice issuer has its own VAT setup. If your business issues invoices under the company and under individual staff members, they are configured separately and do not affect each other.
Individual issuer's information and VAT settings need to be updated through that staff member logging into their own account. The owner of the company's account can't access their settings.
VAT settings are part of Noona POS. If POS isn't active on your account, you won't see this section. If POS later expires, your VAT setup is kept — nothing is deleted.
Turning on the new VAT settings
If your account is still on the old setup, you'll see a banner in your POS settings inviting you to switch.
When you switch:
Your existing VAT rates are carried over as VAT categories.
Your products and services keep the rate they already had.
Your current default rate becomes the default for both products and services.
Any individual invoice issuers are set up at the same time.
Nothing changes on your invoices as a result of switching. The switch is one-way and applies to the whole company.
VAT categories
A VAT category is a named group with one VAT rate. Every product and service sits in exactly one category per issuer.
Noona pre-fills the standard rates for your country, so most businesses can start using it straight away.
What you can change:
| Standard rates | Categories you create |
Rename | Yes | Yes |
Change the percentage | No | Yes |
Delete | No | No |
The percentage on standard rates is locked because those rates come from the tax rules in your country. You can still rename them to something that makes sense to your team — for example, calling your standard rate "Retail" or "Treatments."
Creating your own category
Use Add VAT category if you need a rate that isn't in the standard list. Give it a name and a rate.
If you set the rate to 0% and you are located in Portugal, you must also pick a tax exemption reason. This is the legal basis for not charging VAT, and it appears on the invoice. Noona won't let you save a 0% category without one.
Default categories
The default is the category that new products and services land in when you create them. It saves you from picking a rate every time you add something.
You can set separate defaults for products and services. This matters if, for example, your treatments are VAT-exempt but the retail products you sell are taxed at the standard rate.
To set one, choose Set as default on a category and pick:
Products — applies to new products only
Services — applies to new services only
Both — applies to everything new
You'll see a Default tag on the category when products and services share the same default, or Products default and Services default tags when they differ.
Changing a default does not move anything. It only affects items you create from that point on. Items already assigned to a category stay where they are.
Assigning products and services
Open VAT settings to see your catalogue grouped under each category. From here you can:
Move specific items - select your chosen product or service and move them to another category
Move items in bulk - select several products or services and move them to another category in one action
Search and filter by product or service to find what you need in a long list
This replaces editing each item's VAT field one at a time.
On the product or service itself
When you open a product or service, its VAT rate is shown for reference but isn't editable there. Use Company's VAT settings → Open to change it.
The reason is that the same item can be taxed differently depending on which issuer sells it, so a single field on the item would be misleading. VAT settings is the one place that decides it.
VAT ID and No VAT
If an invoice issuer has no VAT ID, that issuer can only use the No VAT category. You won't be able to select a taxed rate.
Removing a VAT ID while items are in a taxed category: Noona will tell you those items need to move to No VAT, and let you either confirm or cancel.
Adding a VAT ID while items are in No VAT: Noona will prompt you to review them, since they may now need a taxed rate.
Noona never moves your items automatically here. You confirm the change.
Individual issuers must have invoice issuing enabled before their VAT setup can be saved.
What your customers see
At checkout, Noona works out VAT from the issuer on the sale and the category each item belongs to. The rate is recorded on the receipt or invoice at the moment of sale, so later changes to your VAT settings never alter past sales.
If you change the issuer mid-checkout, the VAT recalculates for the new issuer.
When supported items in a No VAT category show no VAT line on the invoice at all, rather than a 0% line.
Common questions
Will changing a rate affect invoices I've already issued? No. Every completed sale keeps the VAT that applied at the time.
I changed my default but my existing products still have the old rate. That's intended. Defaults only apply to newly created items. Move the existing ones in bulk from VAT settings.
Can different staff members have different VAT setups? Yes, if they issue invoices individually. Each issuer has its own categories and assignments, managed under My sales. This section is available for them when they log into their account.
Can I delete a VAT category? Deleting a category is not possible, but categories without any products or services are not affecting anything.
Need a hand? Contact our support team and we'll walk through your setup with you.