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Series Vouchers – Create, Sell & Manage Prepaid Packages

Boost client loyalty and increase lifetime value with prepaid session packages.

Anna Dís avatar
Written by Anna Dís
Updated this week

In any service-based business, one of the most important metrics to track is Customer Lifetime Value (CLV) — the total revenue a customer generates over their relationship with your business.

Two ways to increase CLV:

  1. Encourage clients to visit more often and stay longer

  2. Increase revenue per visit by offering additional services or products


📘 What Is a Series Voucher?

A Series Voucher (or loyalty voucher) is a prepaid package that allows customers to buy multiple appointments or services in advance—typically at a discount.

Example: A customer buys a 5-session massage voucher at a reduced rate, locking in future visits and securing upfront revenue for your business.


🛠️ How to Create Your First Voucher

From Noona POS:

  1. Navigate to New Sale

  2. Click Vouchers

  3. Select Create Vouchers

You’ll have two voucher types to choose from:

🌀 Series Voucher

  • Select the service(s) offered

  • Choose the number of sessions

  • View the total value (without discount)

  • Set the retail price (this defines the client discount)

🎁 Single Service Voucher

  • Select the service

  • View its full price

  • Set a fixed retail amount (with or without discount)

To manage vouchers later:

🔧 Go to Settings → Vouchers

⚠️ Note: You cannot delete vouchers after they’ve been created, nor delete services associated with them.


💰 How to Sell a Voucher via POS

You can sell a voucher:

  • During checkout of an appointment (as an upsell)

  • Or from the New Sale page

In Checkout:

  • Linked vouchers appear under Upsells

  • Clients can redeem vouchers immediately for a discount

  • You can access the Vouchers tab to view and apply existing vouchers

✉️ Send via Email: Clients receive a summary of sessions and services in their inbox. If it’s a gift, they can forward the email or print a PDF version.


🧾 Redeeming a Voucher

To use a series voucher:

  1. Open the client’s appointment

  2. Proceed to Checkout

  3. Under Payment Method, select Series Vouchers (Credit)

  4. The system will automatically apply the voucher and generate an invoice


Tracking Voucher Usage

You can view remaining sessions by:

  • Opening the client’s appointment history

  • Viewing Sales → Vouchers


📊 Overview of All Sold Vouchers

Navigate to:

Sales → Vouchers

Here you’ll see:

  • Type: Series, Single, App-purchased

  • Purchase Date

  • Number of Remaining Sessions

  • Client Information

  • Voucher Code

This makes it easy to manage and track every voucher sold.


🧮 Accounting Notes

According to VAT regulations:

  • VAT must be paid when the voucher is sold

  • And again when it’s redeemed

To avoid double VAT taxation, your accountant can:

  • Download the Gift Vouchers Report

  • Use it to reconcile and nullify duplicate VAT charges


💬 Need Help?

Questions about voucher setup or POS? Reach out to us via the chat bubble or email us on [email protected] 💬 — we’re happy to assist.

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