In any service-based business, one of the most important metrics to track is Customer Lifetime Value (CLV) — the total revenue a customer generates over their relationship with your business.
Two ways to increase CLV:
Encourage clients to visit more often and stay longer
Increase revenue per visit by offering additional services or products
📘 What Is a Series Voucher?
A Series Voucher (or loyalty voucher) is a prepaid package that allows customers to buy multiple appointments or services in advance—typically at a discount.
Example: A customer buys a 5-session massage voucher at a reduced rate, locking in future visits and securing upfront revenue for your business.
🛠️ How to Create Your First Voucher
From Noona POS:
Navigate to New Sale
Click Vouchers
Select Create Vouchers
You’ll have two voucher types to choose from:
🌀 Series Voucher
Select the service(s) offered
Choose the number of sessions
View the total value (without discount)
Set the retail price (this defines the client discount)
🎁 Single Service Voucher
Select the service
View its full price
Set a fixed retail amount (with or without discount)
To manage vouchers later:
🔧 Go to Settings → Vouchers
⚠️ Note: You cannot delete vouchers after they’ve been created, nor delete services associated with them.
💰 How to Sell a Voucher via POS
You can sell a voucher:
During checkout of an appointment (as an upsell)
Or from the New Sale page
In Checkout:
Linked vouchers appear under Upsells
Clients can redeem vouchers immediately for a discount
You can access the Vouchers tab to view and apply existing vouchers
✉️ Send via Email: Clients receive a summary of sessions and services in their inbox. If it’s a gift, they can forward the email or print a PDF version.
🧾 Redeeming a Voucher
To use a series voucher:
Open the client’s appointment
Proceed to Checkout
Under Payment Method, select Series Vouchers (Credit)
The system will automatically apply the voucher and generate an invoice
Tracking Voucher Usage
You can view remaining sessions by:
Opening the client’s appointment history
Viewing Sales → Vouchers
📊 Overview of All Sold Vouchers
Navigate to:
Sales → Vouchers
Here you’ll see:
Type: Series, Single, App-purchased
Purchase Date
Number of Remaining Sessions
Client Information
Voucher Code
This makes it easy to manage and track every voucher sold.
🧮 Accounting Notes
According to VAT regulations:
VAT must be paid when the voucher is sold
And again when it’s redeemed
To avoid double VAT taxation, your accountant can:
Download the Gift Vouchers Report
Use it to reconcile and nullify duplicate VAT charges
💬 Need Help?
Questions about voucher setup or POS? Reach out to us via the chat bubble or email us on [email protected] 💬 — we’re happy to assist.