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Connecting Your Terminal with Noona POS

Connect your Teya payments terminal to Noona HQ

Anna Dís avatar
Written by Anna Dís
Updated over a week ago

🧾 Overview

Connecting a Teya terminal to Noona HQ POS simplifies your checkout process and eliminates discrepancies between your terminal and Point of Sale reports. This guide covers:

  • How to connect your Teya terminal

  • How to use it during checkout

  • How to issue refunds

  • Settings for “Pay at Counter Mode”

⚙️ First, make sure the Point of Sale (POS) Power-Up is activated in Noona HQ

To activate: Go to Settings → Subscriptions → Point of Sale


🏷️ Step 1: Get a Teya Terminal

To use Noona’s terminal integration, you need a Teya payment terminal (PAX A920 model).

Teya is Noona’s trusted payment partner, built to support small and medium-sized businesses with fast, reliable payments.

🔗 To enquire about a Teya payments terminal, visit their website here.


🔌 Step 2: Connect Your Terminal to Noona HQ

✅ Prerequisites:

  • Teya terminal (PAX A920)

  • Terminal must be on version 2.5.1 or later

  • Enable ePOS cloud:

    Go to Settings → Manage Features → Enable ePOS cloud

  • Activate Point of Sale Power-Up in Noona HQ

🔧 Connection Steps:

1. Open Noona HQ in a browser (not in the mobile or desktop app)

2. Go to Settings → Sales → Payment Methods

3. Click “Get Terminal”

4. On the next page, click “Request Payment Terminal”

5. Authenticate with your Teya account (email and password)

6. You’ll be redirected back to Noona HQ

7. Click “Connect Terminal”

8. Select the terminal you want to connect

✅ Your terminal is now ready to use during the checkout process!

If multiple terminals are connected, you will pick which terminal to use in checkout flow


💳 How to Use the Terminal in the Checkout Flow

1. Click on the appointment in your calendar

2. Press “Checkout”

3. (Optional) Add any products to the cart

4. Click the blue “Checkout [amount]” button

5. Select “Payment card”

6. If multiple terminals are connected, select the one you want to use

If “Pay at Counter Mode” is Enabled:

  • The terminal will automatically prompt the client to pay

If “Pay at Counter Mode” is Disabled:

  • The client must tap the top-right icon on the terminal to proceed with payment


🔁 How to Issue a Refund

If “Pay at Counter Mode” is ON:

  1. Go to Settings on the terminal

  2. Go to Manage Features

  3. Temporarily turn OFF “Enable Pay at Counter Mode”

  4. Return to the terminal home screen

  5. Process the refund on the terminal as usual

  6. Re-enable “Pay at Counter Mode” afterward

Complete the Refund in Noona HQ:

  1. Go to Sales → Invoices

  2. Find the relevant invoice

  3. Click “Refund” to register the return

The refund will now appear in your sales reports


⚙️ “Enable Pay at Counter Mode” Explained

  • When enabled, payments are fully integrated with Noona HQ:

    • Sales are auto-registered

    • Reports remain accurate

    • Checkout prompts appear immediately

  • When disabled, you can use the terminal independently of Noona HQ, but:

    • Reports may be inaccurate

    • Manual entry is required

    • Recommended only in special cases

🛡️ To ensure 100% accurate reports, we recommend keeping “Pay at Counter Mode” turned ON.


Need Help?

If you’re having trouble with terminal setup, checkout flow, or refunds, contact our support team via the chat bubble or email us [email protected] 💬—we’re always happy to assist!

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