Introduction
There’s absolutely no harm in keeping your account active — if online bookings are disabled, your business will not appear anywhere on Noona, and clients won’t be able to book with you. However, if you prefer to delete your account entirely, we’re here to help.
Option 1: Ensure You’re Not Visible on Noona
If you simply want to stop appearing in the Noona Marketplace and prevent online bookings, follow these steps:
✅ Check Your Booking Status
Navigate to Online Bookings in the sidebar.
You’ll see one of the following messages:
“Online bookings disabled”
“To activate online bookings you need to complete the following settings”
These messages mean that your bookings are already disabled and your account is not visible to clients.
❌ How to Disable Online Bookings (If Currently Enabled)
Go to Online Bookings.
Click Disable Online Bookings in the upper-right corner.
Tip: Disabling online bookings is the quickest way to make your profile inactive without deleting your account.
Option 2: Request Account Deletion
If you’d like to permanently delete your account, please reach out to our support team.
📨 How to Request Deletion
Open the Chat Bubble in Noona HQ.
Send us a short message requesting account deletion.
Our team will process it for you ❤️
Note: Once deleted, your account and all associated data cannot be recovered.
Multiple Accounts
If you have more than one Noona account (for example, separate accounts for different businesses or locations), let our support team know exactly which account you want deleted — include the business name or account email — so we delete the right one.
Outstanding Invoices or Active Subscriptions
Account deletion requires any outstanding balance to be settled first. If you have unpaid invoices, pay them before requesting deletion — see our guide on managing invoice and payment issues. If you have an active subscription, cancel it before deletion is processed.
Need Help?
Have questions or need assistance with any step?
Feel free to reach out via the chat bubble or email us on [email protected] — we’re happy to help! 😊