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Understanding Roles in Noona HQ

Manage who can access what — with customizable roles and permissions.

Elín Inga avatar
Written by Elín Inga
Updated yesterday

In Noona HQ, roles help you control what your team can see and do. Whether you run a solo operation or manage a large team, setting the right permissions ensures smooth and secure operations.


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Default Roles in Noona

When a business account is created, Noona automatically assigns two basic roles:

🧑‍💼 Owner

  • Full access to all areas of Noona HQ

  • Can manage billing, staff, services, and other owners

  • Every business must have at least one owner, but can have multiple

  • To change someone’s role:

    1. Go to Staff

    2. Select the staff member

    3. Click on Role

    4. Choose the new role (e.g., Owner, Staff)

👩‍🔧 Staff Member

  • Limited access based on permissions set by the owner

  • Typically cannot change roles or billing settings

  • Their permissions can be customized under Settings → Roles (if their current role allows it)



Owner account:

Staff members:

Adding and Customizing Roles

You can create custom roles for team members who need specific access — for example:

  • A Receptionist who manages appointments but not finances

  • A Bookkeeper who sees invoices but not the calendar

How to Add a Custom Role:

  1. Go to SettingsRoles

  2. Click + New Role

  3. Set the name and select the specific permissions for that role

  4. Assign it to the appropriate staff member(s)

Tip: Custom roles make it easy to scale your team without compromising security.


Need Help?

Still unsure how to set up roles or permissions?

We’re here for you — send us a message via the blue chat bubble 💬 or email us on [email protected] anytime. ❤️

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