Introduction
Online bookings save time for both you and your clients. With Noona HQ, you can set up your booking system in just a few steps, enabling clients to schedule appointments through:
Your Company Website (via iFrame)
The Noona Marketplace App
The Noona Marketplace Website
✅ Before You Begin
Make sure the following are completed before setting up online bookings:
All Services and Resources are added.
All Staff Members are created and assigned roles.
Your Blocked Times (non-working hours) are set in your calendar.
Once done, you’re ready to configure your booking settings.
Step 1: Set Your Opening Times
Opening times show clients when your business is typically open.
Example: If you close Saturdays in the opening times, clients can still book on Saturdays unless Saturdays are blocked in your calendar.
📖 Learn more: Setting up your work scedule.
Step 2: Configure Security Settings
Required Client Information
By default, clients must enter their name and phone number. You can also choose to request:
Email – useful for sending booking confirmations via Noona
Social ID Number
License Plate Number – great for automotive businesses
Client Booking Behavior
Customize the rules for client interactions:
Minimum time before a booking can be made (e.g., 2 hours before)
Minimum time required for rescheduling or cancellation (e.g., 24 hours in advance)
Advanced Booking Options
Control exactly how clients interact with your booking process using these toggles:
Multiple services per booking: Turn this on to allow clients to select and book more than one service in a single appointment (e.g., a haircut and a beard trim together).
Appointment notification email: Toggle this on if you want to receive an email alert every time a new online booking is made.
Skip phone verification: By default, Noona may ask clients to verify their number. Enable this to skip that step for a faster booking flow (note: this may increase the risk of fake bookings).
Booking request screening:
OFF: Clients can book instantly; appointments are automatically confirmed.
ON: Clients submit a "request." You must manually approve the appointment before it is confirmed.
Allow bookings over cancelled appointments: If enabled, time slots from cancelled appointments will automatically reopen and become available for other clients to book.
Join waitlist online: Enable this to let clients add themselves to a waiting list if their desired time slot is currently unavailable.
Step 3: Set Up Services, Staff, and Resources
Services
For each service, you can:
Choose a cover image
Write a description, confirmation message, and booking question
Assign available staff members
Choose whether to auto-assign staff randomly or let clients choose
Staff
Ensure your team is ready to receive appointments by configuring their individual profiles.
How to make a staff member available:
Go to your Staff list and click on a team member's name.
Select the Online bookings tab.
Toggle the switch "Available for online bookings" to ON.
Customizing Booking Controls: Once enabled, you can fine-tune how this staff member receives bookings:
Booking interval: This determines the frequency of time slots shown to clients for this specific staff member.
Example: If you select 30 min, clients can book slots like 10:00, 10:30, 11:00. If you select 60 min, they can only book on the hour (10:00, 11:00).
30 min:
60 mins:
Allow bookings from new clients: Turn this ON to accept new customers, or OFF to limit this staff member to existing clients only.
Available for auto assignment: Enable this if you want the "Any Available Staff" option to include this team member.
Booking request screening: Toggle this ON if you want to manually approve every request for this specific staff member before it is confirmed.
Notifications:
Receive email notification when booked online: Enable this to ensure the staff member gets an immediate email alert whenever a client books them.
Step 3.5: Add and Optimize Your Cover Photos
Cover photos are a great way to visually represent your business profile and give it a professional appearance.
📸 Layout Guide: Number of Photos
Use the layout below based on how many cover photos you plan to upload:
📏 Size Guide: Optimal Dimensions
Make sure your images look great on all devices by following these sizing guidelines:
For a single cover photo:
Use 1920 × 1080 px (16:9 aspect ratio)
For two or more photos:
Use 1024 × 768 px (4:3 aspect ratio)
Tip: Keep key text and visuals inside the safe zone (1920 × 652 px) to ensure they display correctly across screen sizes.
Step 4: Set Your Visibility and Online Presence
Choose where your business will appear:
Web Address: Customize your public booking link.
Noona Marketplace: Check to appear on the app and website.
iFrame on Your Website: Allow bookings directly from your site.
Confirmation Options
Confirmation Message: Personalize the final message to build client trust.
Confirmation Page URL (optional): Redirect clients after booking — perfect for tracking with Google Analytics or Facebook Pixel.
Final Step: Activate Online Bookings
Once everything is configured:
Click Activate Online Booking.
🎉 You’re live!
Congratulations!
You’ve now opened the door for smooth, hassle-free bookings. Sit back, relax, and watch your business grow 📈
Need Help?
Got questions? We’re just a message away. Contact us through the chat bubble anytime or email us on [email protected] ❤️