This guide will walk you through it step by step. 👇
✅ Before you start (quick check)
Make sure you have:
access to the email inbox you used for Noona HQ 📩
a few minutes to complete the reset ⏱️
(optional but recommended) a password manager to save your new password safely 🔒
If you’re not sure which email you used, try the email you normally receive Noona notifications on.
🪜 Step-by-step: Reset your password
1) Open the Noona HQ log-in page
Go to Noona HQ as usual and stop at the log-in screen.
2) Click “Reset password?”
You’ll see this under the password field.
Click it to start the reset process. 👆
3) Enter your account email
Type in the email address connected to your Noona HQ account.
Double-check for typos ✍️
Use the email you normally log in with
Then hit Proceed
4) Check your email inbox 📬
Within a moment or two, you should receive an email from us with a reset link.
Can’t see it?
Check your Spam / Junk folder
Try searching your inbox for “Noona”
Wait a minute and refresh your inbox 🔄
5) Open the reset link
Click the blue button Reset password in the email.
You’ll be taken to a secure page where you can create a new password.
🔄 Step-by-step: Create a new password
6) Choose a strong new password 🔐
Pick something that is:
long (12+ characters is great) ✅
hard to guess ✅
unique (not used on other services) ✅
If you use a password manager (we highly recommend it), feel free to generate something super strong and let the manager remember it for you. 🙌
Good examples:
a mix of words + numbers + symbols
a phrase you can remember
Avoid:
your company name
“password123” 😄
anything too short or common
7) Confirm and save
Enter the new password twice, then click the blue button - Change password.
🎉 All set — log in again
Once saved, your new password works immediately.
Go back to the log-in screen and sign in with your email + new password. ✅
You should be back inside Noona HQ right away. 🚀
🆘 Still having trouble?
Here are the most common issues:
I didn’t get the reset email
Confirm you entered the correct email
Check Spam/Junk
Try again after a couple of minutes
If it still doesn’t arrive, contact support 📲
I forgot which email I used
Try:
your work email
the one you receive booking / Noona messages on
any shared inbox your team uses
If nothing works, ping us and we’ll help you find the right account. 💛
The reset link doesn’t work
Reset links can expire for security reasons.
Just repeat the steps above to send a fresh one. 🔁
🤝 Need help?
If you have any questions, feel free to reach out to us via chat (question mark icon in the top bar of Noona HQ) we’ll be happy to help. 😊