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All you need to know about SMS reminders

What the reminders say, when they are sent and how you can send them without lifting a finger.

Anna Dís avatar
Written by Anna Dís
Updated over 2 weeks ago

💡 Why Reminders Matter

No-shows are one of the most common reasons businesses lose revenue. That’s why Noona HQ automatically sends SMS reminders to your clients before their appointments—to reduce missed bookings and keep your schedule running smoothly.

We call these automated texts reminders. 😊


Rather watch a video?


📬 What Does a Reminder Look Like?

Here’s an example of a typical reminder:

  • “Jason” is the client name

  • “Noona” will be replaced by your business name

  • If online bookings are enabled, an extra line is added to encourage clients to book online

💡 You can customize the content of your reminders!

🕒 When Are Reminders Sent?

Reminders are sent automatically by Noona HQ at 12:00 noon the day before the appointment.

You don’t need to do anything—reminders are sent as long as:

  1. The appointment has a valid phone number

  2. The “SMS” checkbox is selected on the appointment

✅ Are Reminders Reliable?

Absolutely!

  • Noona HQ has a 99.9% delivery rate

  • If the message fails due to no signal or the phone being off, we retry every 10 minutes until it’s delivered

🔁 Your clients will usually receive the message once they’re back in signal range.


🔍 How to View Sent Reminders

Want to check if a reminder was delivered?

  1. Go to Messages → Status

  2. Find the message by date, client, or staff

  3. Check the colored dot:

    • 🟢 Green = Sent successfully

    • 🔴 Red = Not delivered

You’ll also see the full message content and the timestamp of when it was sent.


Need Help?

Still have questions about how reminders work? Reach out anytime using the chat bubble or email us on [email protected]—we’re happy to help 💬❤️

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