Need to issue a refund for a purchase or service? Noona makes it simple to manage and track refunds directly from your Invoices section. This guide walks you through how to locate invoices and issue either full or partial refunds.
📄 Where to Find Issued Invoices
Click the ☰ Menu icon (≣) in the top-left corner
Go to Sales → Invoices
Use the search bar to:
Find a client by name
Filter by date range or time period
Once you locate the invoice, click on it to view the full details.
💸 How to Issue a Refund
Option 1: Full Refund
Open the selected invoice
Click the Refund button
Choose the original payment method used for the transaction
Confirm the refund
✅ This will refund the entire amount paid.
Option 2: Partial Refund
Open the selected invoice
Click Refund
In the “To Refund” column, enter the partial amount to be refunded
Choose the payment method used for refunding
Confirm the action
🧾 Partial refunds are useful when returning only part of the purchase, or adjusting a service fee.
Need Help?
If you’re unsure about which payment method was used, or need help processing a complex refund, don’t hesitate to reach out via the chat bubble or email us on [email protected] 💬