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Refunds

How to fully or partially refund invoices in Noona POS

Elín Inga avatar
Written by Elín Inga
Updated over a month ago

Need to issue a refund for a purchase or service? Noona makes it simple to manage and track refunds directly from your Invoices section. This guide walks you through how to locate invoices and issue either full or partial refunds.


📄 Where to Find Issued Invoices

  1. Click the ☰ Menu icon (≣) in the top-left corner

  2. Go to SalesInvoices

  3. Use the search bar to:

    • Find a client by name

    • Filter by date range or time period

Once you locate the invoice, click on it to view the full details.


💸 How to Issue a Refund

Option 1: Full Refund

  1. Open the selected invoice

  2. Click the Refund button

  3. Choose the original payment method used for the transaction

  4. Confirm the refund

This will refund the entire amount paid.

Option 2: Partial Refund

  1. Open the selected invoice

  2. Click Refund

  3. In the “To Refund” column, enter the partial amount to be refunded

  4. Choose the payment method used for refunding

  5. Confirm the action

🧾 Partial refunds are useful when returning only part of the purchase, or adjusting a service fee.


Need Help?

If you’re unsure about which payment method was used, or need help processing a complex refund, don’t hesitate to reach out via the chat bubble or email us on [email protected] 💬

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