Tired of empty tables from no-shows? 🍽️ With Noona Pay, you can accept online payments for reservations. Let your guests pay for the whole experience when they book, or require a deposit for tasting menus, special experiences or bigger groups. It's easy to set up and fully up to you. Let's take a look!
📍 Where to find payment settings
Verification: In the menu, go to Online Bookings → Profile
Payment settings: Go to Settings → Online Bookings → Payments. ⚙️
🪪 Step by step: Verify your payout account with Adyen
Before you can start accepting online payments, you'll need to complete a quick verification with our payment provider Adyen. Why? Payouts for transactions that go through the payment gateway are settled straight to your bank account. 🏦
1) Open the form
In the menu, go to Online Bookings → Profile and start the verification form.
2) Fill in your account holder details 👤
Enter details about yourself as a sole trader or about your company, using basic information from the business register.
3) Upload your ID 🪪
Verify your identity with one of these documents:
ID card
Passport
Driver's license
Upload a photo saved on your device, or take one online using your mobile phone. 📱
4) Add your bank account details 🏦
Enter your IBAN and provide one of these:
a bank statement no older than one year
a screenshot from your online banking that clearly shows the account holder's details
5) Wait for verification ✅
Once Adyen has verified your details, you're ready to set up online payments in Noona HQ.
💳 Step by step: Enable online payments
1) Go to payment settings
In the menu, go to Settings → Online Bookings → Payments. 👆
Under Booking payments, you can charge part or the full price per guest for online bookings, or require card information to prevent no-shows. 🛡️
2) Switch on payments
Switch on the Enable payments toggle so it turns blue.
3) Set up your default settings ⚙️
Under Default settings, set up the payment rules that apply to all your experiences:
Require payment: Switch on the toggle so it turns blue.
Type: Choose from three options:
Full prepayment: Guests pay the full price of the experience when booking online. 💰
Confirmation fee: Guests provide their card details when booking. If they don't show up, you can charge a no-show fee.
Card information: Guests provide their card details to confirm the booking. If the booking is marked as a no-show, you'll be prompted to charge the card.
Amount: Set a fixed amount per guest. This appears only for Confirmation fee and Card information. With Full prepayment, guests always pay the full price of the experience.
Minimum pax: Set the minimum number of guests for the payment to apply. 👥
4) Customize payments for individual experiences (optional) ✨
Under Experiences, you'll see how many experiences have payments enabled and how many are customized. Click Editto open Customize experiences.
Here you'll see all your experiences with their prices. For each one, you can:
switch Require payment on or off,
set a different Type, Amount and Minimum pax than your default settings,
click Reset to default to return to your default settings. 🔄
For example: Keep card information as your default for standard reservations, and require full prepayment for your Christmas dinner. 🎄
Your changes are saved automatically, and you'll see a "Changes saved" message. ✅
💡 TIP: Don't worry about managing deposits! All payments are recorded in Noona, and it's entirely up to you whether to forgive a cancellation and refund the payment, or keep it as compensation for the empty table.
✨ Step by step: Set up payments for individual experiences
Want different payment rules for different experiences? No problem! 🙌
1) Open your experience
Go to Schedule → Experiences and open the experience you want to set up.
2) Go to the online bookings tab
Find the Prepayment settings section.
3) Set up the payment
Require payment: Switch on the toggle so it turns blue.
Type: Choose from three options:
Full prepayment: Guests pay the full price of the experience when booking online. 💰
Confirmation fee: Guests provide their card details when booking. If they don't show up, you can charge a no-show fee.
Card information: Guests provide their card details to confirm the booking. If the booking is marked as a no-show, you'll be prompted to charge the card.
Amount: Set a fixed amount per guest. This appears only for Confirmation fee and Card information. With Full prepayment, guests always pay the full price of the experience. 💡
Minimum pax: Set the minimum number of guests for the payment to apply. 👥
Want to start over? Click Reset to default to return the payment settings to their original state. 🔄
4) Save
Click the blue Save button. 🎉
💡 TIP: With Minimum pax, smaller groups can book without paying, while larger groups are automatically asked for payment. A great way to protect yourself from big no-shows!
You can also set up payments for a specific time using the Payments rule in Rule Sets!
💸 Payouts and refunds
Check received payments 👀: In the top right corner of each reservation, a circle shows the payment status, so you can see at a glance whether the guest has paid.
Receiving payments 🏦: Thanks to daily settlement, you'll receive the paid amount in the days following the reservation the payment relates to.
Refunds 🔁: If a guest cancels in time, the money is refunded automatically. If the cancellation is late, you can refund the paid amount manually.
⏰ How to set the cancellation deadline
You decide how far in advance a cancellation counts as on time:
Go to Settings → Online Bookings → Security.
Under Cancellations, make sure Clients can cancel online is switched on.
In Last chance to cancel, choose how long before the reservation guests can still cancel, for example 7 hours. ✅
💡 Ideas for inspiration
Require a deposit for your tasting menu to make sure every seat is filled. 🍷
Ask for card information only from groups of 4 or more, and keep booking easy for couples. 👥
Offer full prepayment for special evenings like Christmas Eve or New Year's Eve. 🎄
Use online payments to sell gift vouchers on your Noona profile. 🎁
🤕 Need help?
If you have any questions, feel free to contact us via the chat bubble ❤️