Providing exceptional service starts with knowing your clients. Noona HQ makes it easy to store and access detailed information about your clients and their appointments—ensuring every visit feels personal and professional.
This guide covers:
How to view and edit client information and notes
How to access appointment-specific details
Where to find client appointment history
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👤 Client Information
You can access a client’s profile directly from your calendar. Every time the client has an appointment—whether with you or another staff member—you’ll see their details.
How to View Client Info
Click on the client’s appointment in the calendar.
A side menu will appear with two columns:
Left column: Client details and history
Right column: Appointment-specific information
What’s Included in Client Information
Personal Details:
Name
Phone number
Email
Social ID (if applicable to your region)
Client Notes (Persistent notes visible for every appointment):
Add allergies, preferences, or service history
Example: “Allergic to tea tree oil”
Attachments (Optional):
Upload photos or files related to treatments
Example: Before/after images, skin condition photos
⚠️ Note: “Social ID” is not used in the UK. This field can be ignored where irrelevant.
📅 Appointment-Specific Notes
Appointment notes refer to information tied to a specific appointment, not the overall client profile.
How to View Appointment Details
Click on the appointment in the calendar
On the right-hand column, you’ll see:
Date and time
Staff member assigned
Selected service(s)
What You’ll Find
Notes About Appointment:
View comments left by the client during online booking
Look for a speech bubble icon in the calendar block if a comment is present
Edit or add notes as needed to document post-visit insights
🔁 Client Appointment History
At the bottom of the appointment panel, you’ll find a list of the client’s previous and future appointments.
This includes:
Services received
Appointment dates and times
Staff members involved
Notes from each visit
📝 Tip: Use this feature to track patterns, follow up on treatments, or plan recurring services.
Need Support?
We’re here to help! If you have any questions or need guidance, feel free to reach out on the chat or email on us [email protected] ❤️