Overview
Keeping track of client history is key to delivering personalized and professional service. Whether you’re a Merchant or Staff member, Noona HQ gives you full access to a client’s appointment and purchase history—helping you stay informed and build stronger relationships.
This guide covers:
Viewing previous and upcoming appointments
Accessing appointment notes and statuses
Checking purchase history (requires the Point-of-Sale (POS) system)
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🔍 How to View Client Appointment History
There are two easy ways to access a client’s appointment history:
Option 1: Through the Client List
Go to the Client List.
Use the search bar to find the client by name or phone number.
Click on the client’s name to open their profile.
On the left, you’ll see:
Past and upcoming appointments
Appointment dates and details
Any attached notes or appointment statuses
⚡ Pro tip: On the Client List, you’ll also see how many total appointments a client has and when their next visit is scheduled.
Option 2: From the Calendar
Click on any existing appointment in your calendar.
Scroll down on the right-hand side panel.
You’ll see a list of that client’s:
Previous visits
Upcoming bookings
⚡ You can click on any of these entries to view more details or make changes.
🛒 How to View Purchase History (POS Required)
If you’re using Noona’s Point-of-Sale (POS) system, you can access a client’s purchase history during checkout.
To view past purchases:
Click the Checkout button after an appointment.
On the right side of the screen, you’ll see a list of products the client has previously purchased.
This is a great time to:
Ask if they enjoyed a previous product
Suggest a refill or a related item
Add Purchases Without an Appointment
Even if a client walks in just to buy a product:
Go to New Sale
Search and select the client
Add the product(s)
Complete the sale as usual
This ensures their product purchase is saved to their client history.
🚀 Click here to learn more about the Point of Sales system
Need Support?
We’re here to help! If you have any questions or need guidance, feel free to reach out on the chat bubble or email us on [email protected] ❤️