Want to make your appointment reminders more informative or personal?
Noona HQ allows you to customise the content of your SMS reminders so that clients get all the details they need ahead of their appointments—while staying on-brand.
Navigate to SMS Settings
To begin:
Open Settings
Go to SMS
This is where you’ll control your business’s default reminder setup.
Customising the SMS Sender Title
When a client receives a reminder, the sender title appears as the name of the sender (e.g., your business name).
How to Change the Title:
Go to Settings → SMS
Edit the title field
Save your changes
⚠️ Note: The title must be 10 characters or fewer due to SMS limitations.
Try using abbreviations or key brand terms (e.g., “NoonaHQ” or “SpaLuxe”).
Customising the Callback Number
By default, your SMS reminders include:
“For cancellations call: 123-456-789”
You can change the phone number clients are instructed to call by:
Navigating to Settings → SMS
Editing the Callback Number field
Pressing Save
📝 Customising the Reminder Message
You can fully personalise the body text of your SMS reminder — except for the first line, which is system-generated.
Example of the Default First Line:
“Jason, your appointment is at 2pm tomorrow (08.02)”
This line is automatically generated and cannot be edited.
The Rest of the Message: It’s All Yours
You can use this space to:
Add entrance or parking instructions
Promote a sale or time-limited offer
Remind customers to bring something specific
Once you make changes and press Save, you’ll see a preview of the SMS on the right side of the screen so you can review exactly what your customers will receive.
🔄 Reverting to the Default Reminder
Want to go back to the original reminder?
Simply delete the custom message from the text box
Click Save
The system will revert to the default SMS reminder
You can always preview the default message on the right side of the screen.
🤔 Anything Else?
Now you know how to:
Change the sender name
Update the contact number
Customise the message body
Revert to default reminders
Looking for more?
💬 Need Help?
If you run into any issues or want some creative suggestions for SMS copy, feel free to contact our team via the chat bubble or email us on [email protected] 💬 — we’re here to help!