This guide explains how to configure custom appointment reminders to help keep clients informed and reduce no-shows. You can customize the timing, personalize messages, and choose between general or targeted reminders based on staff and services.
Reminder Timing Options
You can schedule reminders to be sent at the following intervals before a booking:
1 week before
72 hours before
48 hours before
24 hours before
1 hour before
Each interval allows you to create multiple reminders using the ➕ button, making it easy to build a sequence that fits your workflow.
Reminder Types
Choose between two types of reminders:
1. General Reminder
Sends the same message to all clients, regardless of staff member or service.
2. Targeted Reminder
Sends messages only to clients booked with specific staff and/or for specific services.
To select a reminder type:
Click the ➕ next to your chosen time interval.
Select General Reminder or Targeted Reminder.
Creating a General Reminder
Click the ➕ icon for the desired time interval (e.g., 1 hour before).
Write your message and personalize it using variables.
Click 🌐 to add multilingual versions if needed.
Click Create to save the reminder.
Multi-language Support
You can add translations for any language supported by the platform. Clients receive the message in their preferred language (e.g., English, Íslenska, Français).
Default example message:
Jason, your appointment is at 14:00 on 03.12.
Creating a Targeted Reminder
Choose the timing (e.g., 1 hour before).
Click ➕ and select Targeted Reminder.
Name the reminder.
Select specific Staff members (e.g., Bruno, Ævar).
Choose relevant Services (e.g., Haircut, Trim).
Customize the message.
Click Create to activate the reminder.
Personalization Variables
Use dynamic fields to personalize your messages:
Client Name
Employee Name
Booking Time
Booking Date
Booking Date & Time
Company Phone
Pause or Edit a Reminder
To pause or update a reminder:
Find the reminder under the relevant time interval.
Click the ✏️ edit icon.
Adjust the message or pause the reminder.
Best Practices
Use clear, friendly language.
Keep messages short and direct.
Use targeted reminders for high-value or complex services.
Always preview reminders to ensure variables display correctly.
Example Use Case
Scenario: Leo manages Prime Cuts Barbershop and wants to reduce last-minute cancellations for his most time-consuming services, like Full Beard Sculpting and Deluxe Haircuts. To protect these premium slots, he decides to set up two targeted reminders that go only to clients booked for these services and with specific barbers.
Steps:
Click ➕ at 48 hours before.
Choose Targeted Reminder, select barbers (e.g., Bruno, Ævar), and choose high-value services.
Add a personalized message using variables.
Click ➕ again at 24 hours before.
Create another Targeted Reminder for the same barbers and services to reinforce the appointment and offer a phone number to reschedule if needed.
Add translations for the languages your clients speak.
Click Create for each reminder.
Need Help?
If you run into issues or need tailored support, contact Noona Support via the in-app chat or email us at [email protected].