Overview
Booking questions are a simple yet powerful way to ensure clients book the right service and come prepared. By asking a custom question during the booking process, you can collect important information upfront—saving time and reducing surprises on the day of the appointment.
This article covers:
What booking questions are
How to add them to a service
Where client answers appear in Noona HQ
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❓ What Is a Booking Question?
A booking question is a customized prompt that appears during the online booking process for a specific service.
Examples include:
“Have you had this service before?”
“Do you have any allergies or sensitivities we should know about?”
“Is there anything you’d like us to focus on during your appointment?”
You can set a unique question for each service, allowing you to tailor the experience.
➕ How to Add a Booking Question
Go to Settings → Online Bookings
Click on the Services, Staff & Resources tab
Find the service you want to update and click Edit
Scroll to the Booking Question field
Type your question into the box
Click Save
Once saved, the question will automatically appear every time a client books that specific service.
💡 Booking questions appear right above the cancellation policy on the booking screen.
👀 Where to See Client Responses
After a client answers a booking question:
Go to your calendar
Click on the client’s appointment
The answer will appear just below the appointment notes in a dedicated section
This helps you prepare before the appointment and tailor the session to their needs.
Need Help?
If you’re unsure how to write an effective booking question or want help customizing services, reach out via the chat bubble or email us on [email protected]—we’re happy to help 💬